Return & Exchange Policy

We're sorry to hear that you aren't satisfied with the product :(

Here's what we can do:

Send a return (exchange) request at exchange.stracts@gmail.com with the reason and a subject as "Exchange Order" with your following information (Name, Address, City, Pincode, Contact No.) within 24 hours of receiving the product.
You can exchange products within 3 days of delivery.
Please ensure while returning the product, packaging is intact and all the labels are there.
Customised products or sale items can't be exchanged or refunded.
Additional charge of INR 199 has to be paid by customer for any exchange as pickup cost.
If customer wants to arrange a pickup, they can do themselves and charges will be borne on their end. Tracking id should be provided to the brand within 3 working days after the date of delivery of their order.
In case the customer receives different/damaged/defective product, he/she shall need not to pay any additional charges. An unboxing video is required for the same as a proof of different/damaged/defective product.
Exchanged item will be shipped once the package has been received by the brand and whole process can take 7-14 working days.
Only 1 time exchange is available.
In case of unavailability of the required size in the same product, only a CREDIT VOUCHER can be issued to the customer for any future purchase within 90 days.
Any returns/refund facility not available.

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