Return & Exchange Policy

 Exchange/ Return Policy

We sincerely apologize for any dissatisfaction with your recent purchase. Please consider the following options for a resolution:

  1. Kindly initiate a return (exchange) request by emailing us at exchange.stracts@gmail.com. Use "Exchange Order" as the subject and provide your details (Name, Address, City, Pincode, Contact No.) along with the reason for exchange within 24 hours of receiving the product.

  2. Exchange requests are accepted within 3 days of delivery.

  3. Ensure the returned product has its original packaging intact, and all labels are present.

  4. Please note that customized products or sale items are ineligible for exchange or refund.

  5. For exchanges, there is an additional charge of INR 249 as a pickup cost.

  6. Customers have the option to arrange their own pickup, bearing the associated charges. Provide the tracking ID within 3 working days after the order's delivery.

  7. If you receive a different/damaged/defective product, no additional charges apply. We kindly request an unboxing video as proof.

  8. The exchanged item will be shipped once we receive the returned package. The entire process may take 7-14 working days.

  9. Please be aware that only one-time exchange is available.

  10. In case the required size is unavailable, we will issue a CREDIT VOUCHER for any future purchase within 90 days.

  11. Regrettably, we do not offer returns/refund facilities.

  12. For outfit boxes, any refund will be done on ths break up, shirt- INR 600, top-  INR 650, accessory- INR 100

Your satisfaction is our priority, and we appreciate your understanding in this matter. If you have any further questions or concerns, feel free to reach out. Thank you for choosing our products.